Mail Processing

Being prepared for the inevitable flood of responses and costs requires experience.

Cambridge Partners intelligently captures the mail responses which gives our clients accurate and precise information when going to market. Many direct mail pieces never make it to the addressee. We capture the addresses of the returned mail and the reason for the return. These two pieces of information can stem the tide by reducing or eliminating future production, administrative, and postage costs for marketing pieces that will never get delivered.

Support
We support clients that continually run large direct mail campaigns, as well as those who run isolated or infrequent mail campaigns. Some of the more sophisticated and ongoing direct mail campaigns we manage are for pharmaceutical-related companies. These direct mail campaigns have often produced a very heavy volume of response mail with time sensitive and patient/respondent specific medical data. We understand that a confidential, timely and accurately-managed mail processing system is critical to the success of both the campaign and our client. Cambridge Partners & Associates effectively manages complex campaigns, generally through the establishment and maintenance of a USPS Post Office Box. We generally provide Mail Processing services in conjunction with client-required Data Entry solutions.

Mail Processing services available include:

• Establishment and fee maintenance of a USPS Post Office Box.
• Establishment of Business Reply permits
• Multiple single day mail pick-ups, if necessary
• Mail sort by campaign and/or priority status
• Immediate date stamping of all mail
• Mail count for daily reporting to client
• Validation of postal fees based on mail received
• Receipt and validation of rebate information
• Processing of mail returned as undelivered

Over 3-1/2 years, we have saved one of our clients over $56,000 in postal fees by helping them achieve Qualified Business Reply Mail status for many of their mail responses programs.

In addition, we provide immediate contact with our clients for high-priority issues from the responders involving issues outside normal information capture. As our clients may never see the response piece, if information is included which should be addressed by our client’s customer service team, Cambridge scans the information and emails the scan to the appropriate individuals/areas for timely response.